Solve all your doubts about the current situation caused by the Coronavirus (Covid-19)
Single Quiver continues to operate normally* during the alarm state, offering the service of purchase and home delivery within the established deadlines.
We will keep you informed of any changes that may alter the quality of our service.
* For Italy there may be a slight delay in delivery.
For everyone's security, deliveries will be made safely without contact. This is Protocol in front of Covid-19 of Fedex International:
Before you buy, you will see the delivery time indicated in the file of each product. Most of the products we sell are delivered within 24/48 hours (working days).
Due to the high demand of these dates, transport providers are experiencing delays in deliveries, so your order could be affected. We are sorry for any inconvenience this may cause you.
If your zip code is in a restricted area for security reasons, either because of confinement or because of limitations in transport capacity, the agency will send the order back to us.
All merchandise that has been given the incidence "Force Majeure" because it is impossible to deliver due to the measures on the closure of establishment by the crisis of the COVI-19 will be returned automatically. This is due to the high volume of goods that already exist in the delegations of the transport agencies. The return order will be generated automatically once the systems finish the development and implement it in renova.
If you have a delivery address where the agency can deliver, you can contact our customer service team through the following email address email@example.com and request a change of delivery address. Please note that these changes of address imply a delay in delivery of 24/48 working hours.
If you want to know how your order is and when it will arrive, you can easily check the status of your order in the "My Account" section 24 hours a day.