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Preguntas Frecuentes (FAQ) - SingleQuiver

Frequently Asked Questions

1.     How long will it take for my order to arrive?

If the item in “in stock” when placing the order, the delivery will take 3 – 5 working days, except in items which state otherwise.

The client will be informed at the start of the process of the approximate delivery dates. The estimated dates will be for working days. Delivery will be finalized once the effective payment has been verified correctly.

2.     How much will it cost me?

In the web page, concretely in the shopping cart, the transport costs will be indicated before realizing the order. We deliver all over Europe. If you want to know how much the delivery cost amounts to, you just need to select your country. The system will automatically calculate the delivery costs.

3.     Do you deliver to Canary Islands?

Global Surfing Services is a company that is registered for exports. That means that order for these communities will be VAT free. Delivery costs will be indicated in the webpage once you select your delivery address. Deliveries have an additional cost that the client will have to pay once the package is delivered: 7% of indirect taxes of the value of the order without VAT or import services costs.

4.     Do you deliver to Ceuta or Melilla?

Global Surfing Services is a company that is registered for exports. That means that order for these communities will be VAT free. Delivery costs will be indicated in the webpage once you select your delivery address. Deliveries have an additional cost that the client will have to pay once the package is delivered: 7% of indirect taxes of the value of the order without VAT or import services costs.

5.     Can I buy from any part of Europe?

In the website, concretely in the shopping cart, the delivery cost will be indicated before realizing the order. We deliver all over Europe. If you would like to know the delivery cost for an item, just enter your address. The system will automatically recalculate the delivery costs.

EUROPE ZONE 4: Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom

Shipments over 100€ (V.A.T. included) are free of charge except for outlet items.

When the amount of the purchase is less than 100.00€ (V.A.T. included) the expenses of the transport run on the part of the buyer. The estimated delivery time is 48- 72 hours.

EUROPE ZONE 5: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Norway, Poland, Slovakia, Romania, Sweden Switzerland

Shipments over 100€ (V.A.T. included) are free of charge except for outlet items.

When the amount of the purchase is less than 100.00€ (V.A.T. included) the expenses of the transport run on the part of the buyer. The estimated delivery time is 48- 72 hours.

6.     What payment methods are there?

Singlequiver.com has these payment modalities available:

  • Payment with credit card
  • Payment through bank transfer
  • Pay in 3, 6 or 12 monthly installments. Immediately with no hassle and with only one fixed cost per installments. For more info click here. (just available for spanish credit cards)
  • Receive the order and pay after. For more information click here. (just available for spanish credit cards)

7.     How to buy?

You only need to follow these steps:

  • First go to the item, select your size, color, fin system, etc. In the upper left part of the website you will see a summary of all the items in the shopping cart which you can access.
  • Second, you need to register; you must fill the form with your information to access the next step. If you are already registered, just access your account with your username and password.
  • Third, you will see the estimated cost for the items in the order and the payment method (you must select one specified) by credit card, bank transfer, installments through SEQURA or buy now and pay later. (you can consult the payment methods conditions)

8.     Returns

The return period in Single Quiver for hard material, except personalized surfboards, is 30 working days starting from the day the order is received. The item must be unworn and unused and it must have its original packaging. If you prefer you can also leave the refunded money in your client account for future orders. For more information consult our returns policy.



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