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Data Protection Policy - SingleQuiver

Data Protection Policy

Your privacy is a matter of utmost importance to Single Quiver. Therefore, we have a policy that sets out how your personal data is treated and protected.

You can send us your comments or suggestions by e-mail (info@singlequiver.com) or by calling 946 122 277, Monday to Thursday from 9 am to 6 pm and Friday from 8 am to 3 pm.

Who is responsible for the processing of your personal data?

The company Global Surfing Services S.L., is responsible for the processing of the personal data you provide us and is responsible for the personal data in accordance with the applicable regulations on data protection.

Global Surfing Services S.L., is a registered company, under number B95911061, and with fiscal address in Avenida Altos Hornos de Vizcaya 33,48901 Barakaldo (Bizkaia). We manage http://www.singlequiver.com (the "Web"), so we are responsible for the processing of the information provided and obtained through the Web, which will be included in our personal data files. The fields marked with an asterisk (*) are required for the provision of the service via the Web.

Collection of data

We may collect information of different kinds when placing your order.

We collect and process information in order to provide our services correctly.

We may collect information of various kinds when we detect that you wish to place an order on the Web. We may ask you for information such as the form of treatment, name, gender, e-mail address, address, delivery address (if different), telephone number, payment details, payment card or bank account information and IP address.

In order to process your order and provide you with the best service we need the above information.

We may also use such information to identify our customers in order to improve our service and business. We may send you personalized marketing communications by email, or send you certain information that we believe may be of interest to you.

We may provide certain personal information to third parties (such as the courier company that will know your address).

The information about your orders will be stored and you will always have access to it in your user account.

We are not responsible for the misuse of passwords.

We will not share our personal information with third parties outside the European Economic Community.

Cookies

In order to access the Web, you require the activation of these cookies. Cookies are small text files that allow you to identify your computer as a unique user on our server each time you visit certain pages of the Web.

Cookies allow us to recognize your IP so that access to the website is faster (remembering your identity only by logging in). We assure you that our use of cookies does not contain viruses or personal or private information.

More information about the use of cookies here.

Use of personal data

While you are using Single Quiver we will process and store your personal data in order to prepare your orders and provide you with the best service an online store can offer.

Safety and security

The customer is responsible for the protection of their password.

We implement all the measures available to us to ensure the security and privacy of your information. We store your data on a secure server. Regarding card information, we use SSL (Secure Socket Layer) encryption procedures, one of the most advanced and effective data protection systems currently available.

In the cases in which the User provides his or her card number in order to be able to provide the requested services, we communicate that this data is transmitted directly to the payment gateway provider REDSYS, which is responsible for the secure storage of this data on its servers. To exercise your rights, you may contact this provider under the terms set out in its privacy policies. The user is informed that Single Quiver does not have access at any time to the card data provided, and that the transmission of this data is necessary for the provision of the card payment service.

Your rights

You have the right to ask us for your personal data. To do so, please contact us at info@singlequiver.com and we will provide you with them.

You have the right to obtain without undue delay the deletion of any of your personal data processed by Single Quiver at any time, except in the following situations:

  • you have an unfinished business with Customer Service.
  • you have a backorder that has not yet been shipped or whose shipment has not been completed.
  • you have an outstanding debt to Single Quiver, regardless of the method of payment.
  • You have made a purchase and we will retain your personal information in connection with the transaction for accounting purposes.


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