EXCHANGES AND RETURNS

The deadline for returns to Singlequiver.com of hard material, except customized surfboards, is 15 working days from receiving the product. The article must be unused, in perfect condition, and in its original packaging.

The shipping costs of returns on Singlequiver.com are always borne by the customer who returns the product, except when there is an error in shipping on our part, ie we send an erroneous product. In this case, all shipping costs incurred will be borne by us. 

You must send the product, accompanied by your name, surname and order number, to the following address:

SINGLE QUIVER

LANGILERÍA N126 LOCAL

48940 LEIOA

BIZKAIA

Upon receipt of the returned product in stock, a confirmation email will be sent to confirm reception of the returned order. After approving the return (the items must be in perfect condition and have the inner labels) you will receive a confirmation email indicating that the amount will be credited to your account in a few days.

Custom-made products or personalized products, such as custom surfboards or custom-painted surfboards, must be paid for prior to the start of manufacture, and will only be entitled to a refund in the event of damage.

In case of damage to the material, the customer must notify Singlequiver.com within 24 hours by email to info@singlequiver.com, explaining the damage and illustrating it with photos, to enable us to make appropriate claims with the carrier responsible for the damage.

If we find a product returned damaged, without labels or with signs of having been used, you will be sent back the product but never a new one or a monetary refund and the customer at all times will be responsible for transport costs.

How can I arrange a change?

If you wish to receive the same product in another size or another alternative product, you must place a new order through our website.

Who pays the cost of my return?

In the case of a voluntary return, the shipping costs are your responsibility.

What can I do if I have been sent the wrong product?

If you have received the wrong product, we recommend that you contact one of our customer service agents by email at info@singlequiver.com.

If you have received a damaged or defective product, we recommend that you contact our customer service agents by email at info@singlequiver.com.

What can I do if the product arrived damaged?

If you notice any damage to the boxes, you can do one of two things:

Open the boxes in front of the driver and if there is any damage, write on the delivery documents "MATERIAL DAMAGED ON DELIVERY" and take pictures immediately and send them to us at info@singlequiver.com.

If the driver is in a hurry and cannot wait for you to inspect the goods inside the boxes, when you sign the delivery documents, you should write in the remarks "RECEIVED ON RESERVATION AND SUBJECT TO CONFIRMATION".

 If neither of these two things happen and there is damage to the boards or equipment, then the shipping company will assume no responsibility and obviously we will not cover damage that we did not inflict, so this is just a way to protect ourselves and also protect your goods.